About Seiko Watch Repair

History

• The Seiko Watch Corporation traces its beginnings to 1881, when Kintaro Hattori established K. Hattori &Co., Ltd. Less than a dozen years later the company's Seikosha clock supply factory began production of wall clocks, fob watches, alarm clocks, table clocks and musical clocks. The company introduced the first Japanese-made wristwatch in 1913, and in 1924 introduced the first Seiko-branded wristwatch. The company began producing the first Japanese-made self-winding wristwatch in 1955, and in 1969 introduced the world's first quartz watch, the Seiko Astron.

Benefits

• The Seiko Corporation of America offers a three-year warranty on all of its watches. The warranty is good throughout the world during the first year and in the United States for the subsequent two years. While registration of the watch is recommended and provides the consumer with specific benefits including information on upcoming new products, it is not required for warranty purposes. The warranty is automatically effective upon purchase.

Considerations

• The warranty offered by the Seiko Corporation of America is exclusive to the timepiece itself. It does not include nonmetallic wristbands, the battery, crystal or any accessories that may have been sold with the watch. Each genuine Seiko watch comes with a warranty book, which includes a warranty card. In the event the watch requires repair during the warranty period, the warranty card or some other proof of purchase must accompany the watch, which must be sent to the nearest Seiko Service Center.

Function

• Coserv is the exclusive repair and service division of the Seiko Corporation of America. Having your Seiko watch serviced or repaired by any other entity during the warranty period will void the warranty. In the event servicing or repair is required, the consumer should package the watch carefully to prevent damage during shipment. Include the warranty card or other proof of purchase, along with a detailed description of the problem the watch is having. Service center locations worldwide can be found online at seikowatches.com.

In Store

• Authorized retailers can process services requests for you, although they may charge for the service. Certain adjustments such as watchband and bracelet length can be handled by an authorized Seiko retailer. It is recommended that the customer be present while these adjustments are being made to ensure a proper fit. Batteries should be replaced as soon as possible to prevent damage to the timepiece from leakage. This procedure does not require the watch to be sent to a service center and may be performed by an authorized Seiko dealer.

Features

• When sending a Seiko watch in for repair or servicing, always insure the package to protect against loss in transit and to provide a tracking number. Do not package the watch in its original gift box, as this does not provide sufficient protection during transit. Coserv may supply consumers with select casing parts, including links, pins, bands, and bracelets, but it does not supply repair parts directly to consumers.