Planning
The Federal Aviation Administration (FAA), which oversees civil aviation in the United States, recommends airports have an Airport Emergency Plan. The FAA cites numerous examples of possible emergencies, including terrorism, natural and weather-related disasters, hazardous materials spills, fires and power outages. An emergency can occur in the airport or on an approaching aircraft. The airport must be able to coordinate the responses of personnel--including medical, law enforcement, fire and hazardous materials--who work in the airport or the surrounding community. (Reference 1)
Standard Procedures
At its most basic, emergency training should help all airport employees become familiar with standard operating procedures. These procedures are guidelines for every worker in every foreseeable situation. Knowing the layout of the airport facility also is crucial. The FAA recommends airports use video, walking and bus tours to familiarize every employee with the location of every entry and exit point and all communications equipment.
Equipment
Airport workers should know where to find, and how to use phones, two-way radios, faxes and computer terminals. This knowledge is crucial for communicating with other airport employees and with outside agencies, such as police, firefighters and ambulance workers. Airport workers also should know where to find any emergency equipment they may need to do their assignments. The equipment should also be in good working condition at all times.
Emergency Care Training
Airport workers should learn how to apply first-aid to wounds and injuries, and to recognize head and back injuries that require immediate immobilization. They also should learn CPR and how to treat passengers with respiratory problems. Learning the techniques of crowd control and how to prevent mass panic is another vital part of emergency training.
Continuous Training
The FAA also wants airport operators to constantly update and refresh their training programs. Employees who struggle to learn or execute their emergency responsibilities benefit the most from refresher programs. Consistent training can identify and address any problems or inconsistencies in standard procedures or employees' assignments.
Methods
The FAA suggests using a combination of classroom instruction, on-site walking or bus tours, demonstrations and simulated emergency exercises. According to FAA regulations, major airports must conduct a full-scale exercise every 3 years. In June 2010, Indianapolis International Airport personnel conducted a simulated response to an approaching aircraft with a fire in the cabin that caused fatalities. About 30 agencies, including airport security forces, took part in the exercise.