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How to Troubleshoot the Whiz Kids Learning System

The Whiz Kids Learning System is an interactive tool that teaches children in subjects ranging from spelling to mathematics. Occasionally, you may experience problems with the learning system. You can troubleshoot problems, such as a faded display or the learning system not recognizing the study cards, without the need to reach out for technical support. In some cases, checking your child's learning system out can help you avoid returning to the store with the device or sitting on the phone with support.

Instructions

    • 1

      Replace the Whiz Kids Learning System batteries if the device does not turn on. Remove the cover from the bottom of the system. Remove the batteries and replace the cover.

    • 2

      Remove the Whiz Kids study card from its slot if questions do not appear on the screen. Check the card before reinserting to ensure it is clean. Slide the card in slowly to its slot with the arrow pointed toward the slot.

    • 3

      Check the cartridge inserted in the Whiz Kids Learning system if a card does not work. Cards do not work with other cartridges. Turn off the device and slide the cartridge out of its slot. Review the cartridge to ensure it is the correct one. If not, insert the correct cartridge in the slot and press the "On" key.

    • 4

      Clean the battery contacts in the learning system if the batteries are new and the device makes funny noises or the display fades out. Remove the battery cover and batteries. Use a soft cloth or eraser to clean the contacts. Replace the batteries and battery cover. Press the "On" key.


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