Leapfrog Toy Issues

My Pal Scout

• The My Pal Scout toy is a small, green plush dog that speaks to children, sings, and barks when you press on various decals located on its body. The original version of this toy had to be recalled in 2009 when decals were reported removable, and there were cases of children removing and eating the decals. These decals presented a hazard for choking. No fatalities were reported due to this product. The second run of this product was created with embroidered decals, not sticker decals, and are safe for children.

Didj Recharging Station

• In 2008, LeapFrog received 12 complaints about an issue with the Didj Recharging station. The station, which was used to recharge batteries for a gaming system, could overheat, and even caused minor burns on one consumer. The station was deemed unsafe by the U.S. Consumer Product Safety Commission and was recalled. Consumers were encouraged to stop using the product and LeapFrog refunded consumers accordingly. This product is no longer in production.

Learn-Around Playground Activity Center

• In September 2006, LeapFrog faced its biggest product issue. The company's Learn-Around Playground Activity Center was voluntarily recalled. There were at least 145 reports made to the LeapFrog company of children getting their arms stuck in a plastic tube located on the toy. Fifty-four other reports were made about scratches and bruising as a result of the Learn-Around Playground. The toy was created for children ages 6-36 months old. The product played music and had a ball drop for children, which included the plastic tubing that caused the issue of children getting their arms stuck. LeapFrog created a tool kit consumers could request to fix the issue.

Leapster Explorer

• The Leapster Explorer, which hooks up to your personal computer has had recognition issues. After hooking the Explorer up to the personal computer, many consumers received messages that the program was not recognized. LeapFrog provides several pieces of advice to fix this issue. One, is for consumers to make sure they have downloaded the LeapFrog Connect application. If batteries are not charged on the Leapster Explorer, a personal computer will not be able to read information from the device. The device must also be powered on. If the device is still not recognized by the computer, LeapFrog suggests restarting the Leapster Explorer.