Things You'll Need
Instructions
Press the shutter button several times to take some sample photos and look for the "No photos" error message to make sure the camera is malfunctioning.
Check to see if your computer meets the minimum requirements for the camera software: at least 128 MB of RAM and a Pentium II 300 MHz, AMD Athlon 300 MHz or a Celeron 400 MHz processor or higher. The camera is not compatible with Mac computers.
Disconnect the camera from your computer.
Click on "Settings" under the start menu of your computer. Select "Control Panel" then "Add/Remove programs." Remove "PhoTags Express" and restart your computer.
Insert the software installation CD that came with your camera. The installation will begin automatically. Restart your computer when the installation is complete.
Connect the camera to your computer using the USB cable.
Right-click the "My Computer" icon and select "Properties." Click "Hardware," then "Device Manager."
Right-click your camera in the device listing and select "uninstall." Press "OK" if a warning dialog box appears.
Restart your computer.