How to Troubleshoot Jedi Academy

Windows XP

• 1

  Inspect the game disc for smudges or scratches. Both can cause problems when trying to launch the game.

• 2

  Clean the disc with a eye glass cleaner solution and a microfiber cloth if smudges are detected. Insert the game disc in the CD-ROM drive.

• 3

  Click "Start," then select "Run."

• 4

  Type "msinfo32.exe" (without the quotes), then click "OK."

• 5

  Verify that your system has the minimum requirements to play "Jedi Academy." The game requires a 450 MHz processor with 128 MB of RAM and 32 MB of video memory.

• 6

  Double-click on the desktop shortcut to launch the game. If the problem persists, continue to Step 7.

• 7

  Click "Start," select "Control Panel," then double-click on the "Add or Remove Programs" icon.

• 8

  Select "Jedi Academy" from the list and click "Uninstall."

• 9

  Follow the on-screen instructions to completely remove "Jedi Academy." Restart your computer if prompted to do so.

• 10

  Double-click on the "install.exe" file on the CD-ROM drive once the computer reboots.

• 11

  Follow the on-screen instructions to install the game again.

• 12

  Double-click on the desktop icon to launch the game.

Windows Vista or Windows 7

• 13

  Inspect and clean the game disc as described in Section 1.

• 14

  Right-click on the desktop icon and choose "Properties."

• 15

  Click the "Compatibility" tab.

• 16

  Click the box beside the option to run the program in compatibility mode. Leave the option set to the default setting of Windows XP Service Pack 2. Click "OK" to apply the changes.

• 17

  Double-click on the desktop shortcut to launch the game.