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How Can I Get Another Product Key for The Sims if I Lost Mine?

To play "The Sims," you must enter the product key during the installation process. If you have misplaced or lost your product key, also known as the "serial code" or "registration key," you can request a new product key from Electronic Arts. However, if it is after your 90-day warranty period, you will have to pay $10, as of this publication.

Instructions

- 1
  Check your records to see how long you have had your copy of "The Sims." Electronic Arts offers a 90-day warranty period for players with product keys that are invalid, not legible or have missing characters on the lower left portion of the jewel case.
- 2
  Write a short letter to Electronic Arts with a brief explanation of your situation. Include your first and last name, return address, email address and phone number. If you qualify for the replacement product key warranty, send in your original case along with the missing, illegible or misprinted product key.
- 3
  Mail the letter with the requested documents and items to:
  
  Electronic Arts Warranty Department
  
  9001 N I-35 Suite 110
  
  Austin, TX 78753

Computer Games