How to Troubleshoot PS3 Problems

Common Issues

• 1

  Press and hold the "Power" button for 10 seconds to perform a soft reset. A soft reset will release the PS3 if it is stuck in a frozen state.

• 2

  Check the instructions for the disc you are attempting to play and verify that it can be used with the PS3.

• 3

  Check all cables to ensure that the unit is correctly wired according the user manual. The PS3 needs to connect directly to your TV or monitor, as wiring it through any other devices may trigger copy protection measures.

• 4

  Verify that all cable connections are snug, and replace any cables that appear damaged or worn.

• 5

  Confirm that you are using the proper cable for your Ethernet connection to your router. The PS3 is designed for DSL and broadband networks; dial-up networking cannot be used.

• 6

  Remove any dust or debris from the vents on the console and ensure that they are allowing adequate airflow. A "Power" button that alternately flashes red and green indicates that the unit is overheating.

Audio and Video

• 7

  Check the mute function on your TV or monitor to ensure that it isn't accidentally muted.

• 8

  Check any audio devices, such as surround-sound speakers, to confirm that they are compatible with the PS3.

• 9

  Verify that the television or monitor you have connected is set to the correct input channel.

Discs

• 10

  Press and hold the "Eject" button for 10 seconds to release any disc that is stuck inside the PS3.

• 11

  Verify that the disc is free from scratches or nicks. A scratched or damaged disc will have to be replaced.

• 12

  Confirm that all user-created discs have been finalized in the correct NTSC standard.

• 13

  Ensure that parental controls are not turned on for any mature content you are attempting to play or view.