Hobbies And Interests
Things You'll Need
Instructions
Update your Xbox 360 console. To do this, turn on your Xbox 360 console. Once turned on, press the X button in the center of your controller which will pull up a menu. Select "Connect to Xbox Live" from the menu. Once the console connects to Xbox Live, it will receive an automatic update that provides necessary software for the wireless headset to function.
Charge your wireless headset. If the rechargeable battery does not have a strong charge, the headset will not function. Connect the headset charging cable to into one of the USB ports on your Xbox 360 console and attach the other end into your wireless headset power input. Turn on your Xbox 360 console to charge your headset. Wait four to six hours and then attempt to connect your wireless headset again.
Connect your wireless headset to your Xbox 360 console. To do this, turn on your Xbox 360 console and press the "Power" button on your headset to turn it on as well. Then, press the "Connect" button on your Xbox 360 console and then press and hold the "Connect" button on your wireless headset for five seconds.
Move closer to your Xbox 360 console while playing. If you are too far away from the console, the wireless headset will have difficulty picking up a good signal. This will cause the headset to randomly shut off during play.
Move large metal objects at least 3 feet away from your Xbox 360 console and wireless headset. Large metal objects such as refrigerators and file cabinets can interfere with the signal between your console and wireless headset. Other objects that could interfere with the signal include: 2.4 gigahertz cordless phones, certain mobile phones, microwave ovens and wireless video transmitters. If none of these steps helped fix your wireless headset, contact Microsoft Customer Support.