How to Troubleshoot a Wii After a Power Outage

Troubleshoot AC Adapater

• 1

  Unplug your Wii AC adapter from both the console and the power source.

• 2

  Unplug everything from your Wii's USB and controller ports.

• 3

  Keep everything unplugged for at least two full minutes.

• 4

  While waiting, check the AC adapter for signs of damage. A cracked case or frayed wires means you should replace your adapter

• 5

  Check your adapter for the word "Wii" and model number "RVL-002 (USA)." These are signs that your adapter is licensed and legitimate. Unlicensed adapters occasionally cause problems with the system.

• 6

  After two minutes, plug your adapter back into the Wii. Plug the other end of the adapter to a wall outlet, not a power strip or surge protector. If your power light comes on and stays on, you've successfully fixed your problem.

• 7

  If your problem hasn't been fixed, replace any unlicensed or damaged adapters and game accessories. Make sure your Wii is properly ventilated by standing it vertically and clearing dust from vents.

• 8

  Solve remaining problems by calling Nintendo's customer service hotline at (800) 255-3700.