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How Do I Fix a 360 Hard-Drive Problem?

The Microsoft Xbox 360 home video-game console features the ability to connect a hard drive to the system in order to save games, downloadable content and other types of files. Available in a wide range of storage sizes ranging up to 250 GB, the Xbox 360 hard drive increases the types of functionality supported by the game console. In the event that a problem occurs with the Xbox 360 hard drive, such as the drive's not being recognized as a source of memory by the console, you will have to troubleshoot to remedy the problem or determine if contacting Microsoft Customer Support is necessary.

Instructions

- 1
  Inspect the hard drive on the side of the Xbox 360. Make sure the hard drive is connected firmly and properly to the console. The drive will appear level inside the hard-drive bay if the device is correctly inserted.
- 2
  Power off the Xbox 360 console and remove the hard drive by pressing the button on the side of the console and pulling the drive outward. Turn the console back on and power it off again to refresh the console. Reattach the hard drive by pressing the large end into the back end of the drive bay and press the front end into the bay until it clicks into place.
- 3
  Power the console back on. Highlight "System Settings" from the Xbox 360 main menu and press the "A" button. Highlight "Memory" and press "A." The hard drive should appear as a source of memory if the device is functioning properly.
  
  In the event that the hard drive is still not functioning properly, remove the hard drive and test it on another Xbox 360 console, if possible. If the hard drive still will not work, contact Xbox Customer Support (see Resource).

Xbox 360