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How to Return a Guitar Hero Guitar When It Breaks

Activision's "Guitar Hero" line of video games lets players perform songs recorded by the biggest names in rock music. Just like a real guitar can break a string, your "Guitar Hero" controllers may occasionally need repair or replacement. If you live in the United States, you can place a warranty claim at the Activision website if your guitar controller breaks within six months of purchase.

Things You'll Need

Broken "Guitar Hero" guitar
Sales receipt

Instructions

- 1
  Open your Web browser and navigate to the "Activision Warranty Claims" website, then click the icon that corresponds to the country or region where you live.
- 2
  Click the drop-down menus to input the date you purchased your "Guitar Hero" guitar. The website determines whether your warranty is still active and proceeds to the next page if it is.
- 3
  Click the picture of three guitars on the left side of the page.
- 4
  Click the "PlayStation 3" link.
- 5
  Click the guitar model that is broken and then click the part of the guitar that is broken.
- 6
  Click the radio button that corresponds to the issue you're having with the guitar.
- 7
  Read Activision's support instructions. Click "No" and "Next" twice to continue with your claim if their instructions do not fix your guitar.
- 8
  Read the terms, check the "I agree" box and click "Next" to continue.
- 9
  Click "I agree" and click "Next."
- 10
  Fill in your personal information and click "Next."
- 11
  Click "Complete RMA."
- 12
  Ship your broken guitar to the processing facility indicated onscreen. Include your sales receipt with the broken guitar.

Xbox 360