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How to Trace a Hacked Xbox Account

The Internet has changed the way we play video games. No longer limited to gaming with just their friends, gamers can now create and fund online video game accounts that let them compete or adventure with other players all over the world. Unfortunately, this medium of gaming is also attractive to hackers seeking to use these accounts for personal gain. Consequently, it is important to know what proper steps to take if your account is ever hacked by these online gaming predators.

Instructions

    • 1

      Contact the Microsoft customer support team at 1-800-4MY-Xbox. Explain your situation and provide personal details such as your name, address, passcodes and bank account numbers. If the hacker has made any calls to customer service related to your account, the service team can potentially track the caller's number. Any purchases made on Xbox LIVE using your credit card can be traced back to the gaming console that was used to access the system.

    • 2

      Call the fraud prevention department of your local law enforcement agency. Inform them of the situation and have them call Microsoft customer support. If the customer support team has identified the hacker, they can only divulge the hacker's personal identification to law enforcement officials.

    • 3

      Think back to any personal conversations you may have had online with other gamers. Hackers often befriend potential victims and over time ask personal questions related to the secret question/answer feature that users must satisfy when attempting to change a password. If the gamer was able to get you to reveal answers to the list of questions associated with the feature, he could have hacked your account by changing the password to one he knows.

    • 4

      Evaluate other consoles you may have used your gamertag on and ask the owner if his account was improperly accessed. If the gaming console has been hacked, you can potentially trace the hacker of the console itself by calling Microsoft and your local law enforcement.


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